function ccPrintHeader(agentName, user)
{
	 var phrase = "customer: ";
	 //If no user cookie - setting text "Unregistered user"
	 if (!user) user = "Unregistered User";
	 if(user.indexOf("Unregistered User") > -1) phrase = "an ";
	 	
	 if(agentName){
	 	 document.write(
	 	 '<table bgcolor="white" width="100%">' +
		  ' <tr>' +
		   '  <td width="320" height="35"><font color="black" style="font-size:22px;">&nbsp;<B>Call Center</B></font></td>' +
		    ' <td><font color="black" style="font-size:14px;">Agent: <b>' + agentName + '</b> logged in as '  +
		               phrase + ' <b>' + user + '</b>' +
		     '</b></font></td>' +
		   '</tr>' +
		'</table>');
		return true;
	}
	return false;
}